Flowers Osidge Privacy Policy

Name: TROPICAL SENSATION
Brand: Flowers Osidge
Price: 63.00 GBP
Availability: InStock

Introduction

At Flowers Osidge, we are committed to handling your personal information with the utmost care and transparency. This Privacy Policy explains how we collect, use, store, and protect your data whenever you place an order with us, whether you are located in Osidge or the adjacent districts. We also describe your rights under the General Data Protection Regulation (GDPR).

Scope of This Policy

This Privacy Policy applies to all customers placing orders with Flowers Osidge from Osidge or surrounding districts. By using our services, you agree to the terms outlined in this policy, which is designed to comply with the GDPR and to safeguard your privacy rights.

Personal Data We Collect

We collect and process personal data only to the extent required for providing our services. The types of information we may collect include, but are not limited to:

Name: To identify and address you properly.
Contact Details: Including address, delivery address, and phone numbers for arranging orders and deliveries.
Order Details: Information about your purchases, preferences, and notes relevant to processing your order.
Payment Information: Depending on payment method, we may process limited payment data, such as transaction confirmation (please note that card information is typically handled directly by secure payment providers).
Communications: Records of correspondence, such as queries, feedback, or complaints, for customer service purposes.

Lawful Basis for Processing

Flowers Osidge processes your personal data on the following lawful bases, as required by the GDPR:

Contractual Necessity: We need to process your personal data to fulfill your orders, manage deliveries, and provide customer support.
Legal Obligations: Some information may be processed to comply with legal or regulatory requirements.
Legitimate Interests: We process data to improve our products and services, prevent fraud, and respond to your communications. We ensure that these interests do not override your fundamental rights and freedoms.
Consent: When required, for activities such as sending marketing communications, we will only use your personal data if you have given consent, which you may withdraw at any time.

How We Use Your Personal Data

Your data is used for providing the best possible service, including:

Processing and delivering floral orders
Arranging order payments
Managing our relationship with you and communicating about your order status
Customer support and troubleshooting
Improving our products and services
Complying with applicable laws and regulations

Retention of Your Personal Data

We retain your personal data only for as long as it is necessary for the purposes set out in this policy. Typically, this involves:

Order Information: Retained for up to 7 years to comply with tax and accounting requirements.
Customer Communications: Retained for up to 2 years for resolving queries and ensuring quality of service.
Marketing Preferences: Retained until you withdraw consent or request data deletion.

When your data is no longer necessary, it is deleted or securely anonymised.

Sharing and Processors

Flowers Osidge does not sell or rent your personal data. We may share your data with trusted third-party processors as necessary for order fulfillment, payment processing, or regulatory compliance. Examples of such processors may include:

Delivery partners for order delivery
Payment processors for handling payments securely
IT service providers that support our systems and infrastructure
Professional advisers or authorities when legally required

All processors have been vetted to ensure they operate in accordance with GDPR requirements and that your information is protected at all stages.

Data Security

We employ appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. These include secure storage, restricted staff access, and periodic reviews of our security processes.

Your GDPR Rights

Under GDPR, you have specific rights regarding the personal data we hold about you. These rights include:

Right of Access: You may request access to your personal data and a copy of the information we hold about you.
Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
Right to Erasure: You can request the deletion or removal of your data where there is no compelling reason for its continued processing.
Right to Restrict Processing: You may ask us to restrict how we use your personal data in certain circumstances.
Right to Data Portability: Where applicable, you can request a structured, commonly used, machine-readable copy of your data and the right to have it transferred to another provider.
Right to Object: You can object to certain types of processing, such as direct marketing.
Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

Exercising Your Rights

If you wish to exercise any of your rights under the GDPR, or if you have any concerns about how your data is handled, you may contact us through the usual communication channels provided on our website or via your order confirmation documents.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services, the law, or data protection practices. The most current version will always be available wherever our services are provided.

Contact and Further Information

If you have questions regarding this Privacy Policy or require further information about your rights or our data processing practices, please get in touch with Flowers Osidge customer service.