At Flowers Osidge, we pride ourselves on delivering only the freshest blooms to households and businesses throughout the Osidge area. Our local roots and thorough quality checks mean every order is personally handled to guarantee maximum freshness and satisfaction. If something isn’t right, rest assured—our returns, refunds, and complaints process is straightforward and customer-focused.
We understand that flowers are delicate and can sometimes be affected during transit. In the rare event your flowers arrive damaged or not in the best possible condition, please contact us within 24 hours of receipt. We kindly ask that you provide photos of the damaged item to help us quickly resolve your issue. Our team is committed to making things right and ensuring you’re delighted with your purchase.
Every bouquet from Flowers Osidge comes with our Fresh Flower Guarantee. Our flowers are sourced from trusted suppliers and arranged on the day of delivery for ultimate freshness. We guarantee that your flowers will remain fresh for at least 5 days from delivery, provided proper care and instructions are followed. If your flowers do not meet this standard, let us know promptly so we can address your concerns.
Your satisfaction is our priority. If you receive flowers that don’t meet our strict freshness standard, or if your blooms are damaged on arrival, you can request a replacement or a full refund.
Replacement: We will happily offer a replacement bouquet, delivered at the earliest opportunity, if your flowers are not up to standard or are received in unsatisfactory condition.
Refund: Should you prefer a refund, we will process this using the original payment method as swiftly as possible after confirming your claim. Please allow up to 5 working days for the refund to appear, depending on your bank or payment provider.
If you’re unhappy for any reason, whether it’s about a product, a delivery, or our service, we want to hear from you. Please contact us with the details of your complaint and any supporting information or photographs where relevant. Every complaint is taken seriously and will be addressed by our dedicated customer care team within 2 working days. We aim to resolve most issues within 5 working days, ensuring open communication throughout.
As a trusted and established florist in the Osidge community, we take great care in every order we create and deliver. We value the trust that local households and businesses place in us and always aim to exceed expectations—whether through our flowers or our customer care. Thank you for choosing Flowers Osidge for your floral needs. Your satisfaction inspires us daily.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
