These Terms and Conditions govern the use, purchase, and delivery of fresh flowers and related products from Flowers Osidge’s online flower delivery service. If you are using our website to place an order for flower delivery in Osidge or surrounding areas, you are deemed to have read, understood, and accepted these Terms and Conditions. Please review this document carefully before ordering. By making a purchase, you enter into a legally binding agreement with Flowers Osidge and accept all provisions set forth herein.
Flowers Osidge provides online ordering and delivery of flowers and related gift products to customers located in Osidge and the neighbouring areas. These Terms and Conditions apply to every order placed for flower delivery within this region, whether delivery is to home or business addresses.
Orders for flower delivery can be placed securely via the Flowers Osidge website. Upon visiting our online shop, you can browse products, review descriptions, and select items to purchase. Each product has detailed information regarding bouquet contents, sizes, variations, and available delivery dates.
The following steps outline the order process:
Please ensure all personal and delivery details are accurate and complete. Flowers Osidge cannot be held responsible for delayed or failed deliveries resulting from incorrect or incomplete address information.
All orders are subject to acceptance and availability. Flowers Osidge reserves the right to refuse any order placed. Acceptance of an order occurs only once full payment is received and the details of the order, including delivery address and date, are verified as serviceable.
Occasionally, due to factors such as high demand or supply chain variations, certain flower varieties or products may become unavailable at short notice. Where a particular flower or product is not available, Flowers Osidge will substitute items of equal or greater value, matching the original item as closely as possible in style and colour. Notice of substantial substitutions will be communicated where possible in advance of delivery.
Full payment is required at the time of ordering. Flowers Osidge accepts a range of secure online payment methods, including major credit and debit cards. All transactions are processed via reputable payment gateways using encryption technology, for your peace of mind and security.
All prices displayed on the site are inclusive of VAT (where applicable) and are stated in pounds sterling (£ GBP). Delivery charges, where applicable, will be displayed prior to order confirmation and included in your total amount due.
No order will be dispatched without cleared payment. Flowers Osidge does not offer credit or deferred payment terms for retail customers.
We are proud to offer timely flower delivery service throughout Osidge and the local surrounding areas. Deliveries are made to the address specified by you during checkout and within the delivery date selected from available slots. Standard delivery times and options are explained on the ordering page.
While we endeavour to deliver all orders on your chosen date, during peak seasons (including holidays, Mother’s Day, and Valentine’s Day), delays may occasionally occur due to volume or unforeseen events. Flowers Osidge is not liable for delays outside its control, such as adverse weather or local disruptions. We appreciate your understanding during busy periods.
Should the recipient be unavailable at the delivery address, we will attempt to leave the flowers in a safe place, with a neighbour, or will leave a calling card with rearrangement instructions, at our discretion. It remains the customer’s responsibility to ensure the recipient is informed and available on the appointed day.
If you wish to amend, change, or cancel your order, please notify us as soon as possible. Amendments and cancellations may only be accepted before the order has been prepared or dispatched. For most orders, we recommend contacting us no later than 24 hours before the scheduled delivery date.
As flowers are perishable goods, cancellations received after order preparation or dispatch may not be eligible for refund. Refunds will be processed back to the original payment method, typically within 5-10 business days, subject to payment provider timings.
Refunds and partial refunds are provided in circumstances where:
If your delivery is unsatisfactory, please raise any issues within 24 hours of receipt, providing photographic evidence where possible. Each issue will be reviewed individually. Flowers Osidge’s decision about refunds and replacements is final.
Flowers are sensitive, perishable products. We take great care to ensure that all blooms leave our premises in excellent condition. To maximise freshness, some flowers may be delivered in bud form, providing longer enjoyment and vase life upon arrival. Please review care instructions provided with your order for optimal results.
If, due to seasonal or supply factors, a component of your order is unavailable, we will substitute with products of equal or higher value and similar style. Substitutions are made at our expert florists’ discretion to uphold overall quality and aesthetic integrity.
It is your responsibility to:
Flowers Osidge cannot be held liable for flowers not delivered, delivered to the wrong address, or delayed due to incorrect recipient details. We encourage you to double-check all information before finalising your order.
Flowers Osidge’s liability to you in connection with any order is limited to the value of the goods purchased. To the fullest extent permitted by law, we shall not be liable for loss of profits, business, goodwill, or any indirect, consequential, or special damages arising from your use of the site or our services.
We do not exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded by applicable law.
Claims for defective or missing items must be raised within 24 hours of delivery, giving reasonable evidence and describing the issue for our assessment. Each order is handcrafted; minor variations in bouquets, arrangement, or packaging may naturally occur and are not considered grounds for claims.
Flowers Osidge will not be liable or responsible for any failure to fulfil deliveries or obligations that are delayed or prevented by circumstances outside our reasonable control, including but not limited to natural disasters, adverse weather, pandemics, local restrictions, or unforeseen supply chain disruptions.
Your privacy is important to us. Personal information collected during the order process is handled in accordance with our Privacy Policy, strictly to process your order and for delivery purposes. We do not sell or share customer data outside those requirements necessary for order fulfilment and compliance with law.
All website content, photography, text, branding, and logo for Flowers Osidge remain our intellectual property and may not be reproduced or used without prior written consent.
These Terms and Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any disputes relating to these terms, the website, or the flower delivery services provided by Flowers Osidge shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should any provision of these terms be found unenforceable or invalid, the remaining clauses will continue in full force and effect.
Flowers Osidge reserves the right to update or amend these Terms and Conditions at any time, without prior notice, to comply with legal, operational, or service changes. Updated versions will take effect immediately upon posting on our website. We advise customers to review these terms prior to every purchase.
These Terms and Conditions apply to all orders placed with Flowers Osidge for delivery in Osidge and neighbouring or surrounding localities. By ordering through our platform, you confirm acceptance of these terms for all such locations covered by our service.
If you have questions about these Terms and Conditions or your specific order, please refer to our website’s customer service section for further guidance or use the contact form provided.
Thank you for choosing Flowers Osidge as your trusted local flower delivery partner in Osidge and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Osidge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Osidge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
